Sarris Winery Terms & Conditions
Cancellation of Orders – Product Returns – Right of Withdrawal
The customer reserves the right to return the products he bought, free of charge and without obligation to announce the reason for which he wishes to return the products, within fourteen (14) calendar days from the date of receipt. In this case, it is charged with the direct cost of returning the products. Returns will only be accepted if the products the customer wishes to return are in exactly the same condition in which they were received, ie they have not been sealed or their packaging has been violated.
In order to exercise the right of withdrawal, the customer must inform the company of his decision to withdraw with a clear statement (eg a letter to be sent by mail or e-mail). The declaration of withdrawal must be sent within the above deadline. If the customer sends his / her declaration of withdrawal electronically, the company will send him / her a fixed confirmation (eg e-mail) confirmation of receipt of his / her withdrawal.
In order for the customer to comply with the withdrawal deadline, it is sufficient to send the declaration of exercise of the right of withdrawal before the withdrawal period expires. Also, the customer must send back to the company the products he wishes to return without undue delay and definitely within 14 calendar days from the day he stated to the company that he is withdrawing. The deadline is considered to have been met if the customer sends the products back before the end of the 14-day period. The customer will be charged the direct cost of returning the products.
In case of return of the products, the return of the money corresponding to the products ordered by the customer, will be completed within 14 calendar days from the date when the company will be informed of the customer’s decision to withdraw. The company is entitled to delay the return of money until it receives the goods back in order to determine that they remain in their original condition and packaging. The company will make the above refund using the same payment method that the customer used for the original transaction, unless the customer has expressly agreed to something different. In any case, the customer will not be charged expenses for such a refund. The company is not required to reimburse additional delivery costs if the customer has explicitly chosen a delivery method other than the cheapest standard delivery method offered by the company. The customer is responsible for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature and characteristics of the goods.
Security – Privacy
We only collect information when you create an account or subscribe to our newsletter. The details required for registration are: User Name, Password & email. In order to place an order, you will also need to fill in the following: Name, Surname, Telephone, Address, TIN, Tax Office
All the information we collect can be used in one of the following ways:
To personalize your experience (your details help us meet your personal needs)
To improve our site (we constantly strive to improve the benefits of our site, using your information and comments)
To improve our customer service department (your information helps us better meet the needs of our customers)
The company in no way discloses, publishes, sells, exchanges personal information and information that you trust us. It is self-evident that your personal information may be disclosed by the company, always in compliance with the procedure provided by law when required by a public authority, court, etc.
Although the company takes all reasonable steps to protect and prevent unauthorized access to the above-mentioned personal information, we may not be responsible for the actions of those who gain unauthorized access, and we do not provide any warranty, express, implied or implied. another, that we will prevent unauthorized access to your private information.